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Answers to Frequently Asked Questions about Aeon

What is Aeon?

Aeon, an Atlas Systems product, is the Huntington Library’s online patron and collection management system. You use Aeon to apply for reader privileges, request rare materials for use in the Ahmanson Reading Room, place requests for imaging services, and update your contact information.

From any computer with internet access, you will be able to monitor the progress of your requests and determine if an item has been pulled, placed on reserve, or returned. Public computers are located onsite in the Ahmanson Reading Room, the Donno Readers’ Lounge, the North Wing open stacks, and adjacent to the manuscript card catalog.

If you are using your own computer, wireless internet is available throughout the library.

If I am working at the Huntington Library do I need to use Aeon to request rare materials and imaging services?

Yes. The Ahmanson Reading Room no longer supplies or accepts paper call-slips and request forms for imaging services.

Does Aeon replace self-checkout for the general collections or provide access to the electronic resources?

No. General collection materials cannot be requested, checked-out, or viewed in Aeon. Please continue using the self-checkout terminal located in the Donno Readers’ Lounge. The library’s electronic resources are accessible through the library catalog.

Why do I need to create a username and password to use Aeon?

Your Aeon username and password provides access to your Aeon account. It also allows you to edit your personal information such as your address or phone number.

Your username can be anything you like. Aeon will let you know if a username is already taken. For example, it can be your first and last name combined (johndoe), a combination of your first and last name (jdoe), or your e-mail address (johndoe@gmail.com). Note: usernames are case sensitive.

The password you set is stored and encrypted. We recommend that you follow good security practices and choose a password that is different from your username and other passwords you use to access other systems with sensitive information; however, no one but you will know your password, not even Huntington Library staff.

Please remember to make note of your username and password and store them in a safe place.

I am a current reader at the Huntington Library, what do I need to do?

Current readers at the Huntington Library will be automatically assigned an Aeon account. You will receive an auto-generated notification e-mail from Aeon with your username and a temporary password, which you will use to log into Aeon beginning May 1, 2014. If you are a current reader, and you have not received this e-mail by May 1st, please do the following:

  1. Check your spam folder.
  2. If you still haven’t received the e-mail, contact Reader Services at (626)405-2191 or readerregistration@huntington.org
  3. DO NOT create a new Aeon account.
I have an expired readers’ card, what do I do?

If you’re a reader whose card has expired please contact the Reader Services staff to schedule an appointment for renewal by calling (626)405-2191 or e-mailing readerregistration@huntington.org.

DO NOT create a new Aeon account.

If I am a reader at the Huntington Library with an Aeon account, do I need to create a separate account to request imaging services?

If you are a reader with a current Aeon account, please use the same account to request imaging services. If you are unsure as to whether you have an Aeon account, please contact readerregistration@huntington.org

DO NOT create a new Aeon account for Imaging Services.

What if I forget my username?

If you forget your username, please contact Reader Services at (626)405-2191 or write to readerregistration@huntington.org

What if I forget my password?

Aeon will allow you to request a password reset by clicking on “Forgot Password?” found on the Login screen. On the “Forgot Password” page you will be prompted to enter your username, and then click “Reset Password.” Next, an e-mail with a link will be sent to the e-mail address you supplied when you registered as a reader. By clicking on the link in the e-mail, you will be able to reset your password. If you need help, please contact Reader Services.

Which Web browser should I use?

You need a Web browser that can handle forms, tables, and preferably cascading style sheets (CSS). Aeon recommends the most current versions of either Microsoft Internet Explorer or Mozilla Firefox.

If I use a public workstation, how do I safeguard my information?

Web browsers save information and create history files; therefore, the next user may be able to access your information. In order to safeguard the security of your personal information and requests, we recommend the following steps:

  • Only access Aeon from your personal computer or an otherwise secure workstation.
  • When using a publicly accessible workstation:
    1. Be sure to log out of your account when you are finished.
    2. Delete your browsing history. In Internet Explorer, click on “Safety” and then “Delete Browsing History.” In Mozilla Firefox, click on the upper-left tab “Firefox” and scroll over to “History.” Roll over “History,” and choose “Delete Browsing History.” The shortcut “Control-Shift-Delete” also does the trick in most browsers.
    3. Close the Web browser before you leave the workstation.
My browser says Aeon is sending me a cookie. What is that?

The technology that we use sends a “Session ID” to be stored on your machine. You can manually refuse this cookie (found in your web browser’s security settings) and still be able to use Aeon without any problems.

Who do I contact if I have problems with or questions about Aeon?

Contact Reader Services at (626)405-2191 or readerregistration@huntington.org

For general information about Aeon, and a list of other libraries that use Aeon, please visit the Atlas Systems website